At COSMIC ARROW, we are committed to providing fast, reliable, and eco-friendly shipping to ensure your order reaches you in perfect condition. Below are the details of our shipping and delivery process:
ORDER PROCESSING AND DISPATCH
Once we receive your order, we make every effort to dispatch it within one working day. Orders are processed on all days, excluding public holidays. Our team works quickly to get your order ready for shipment, so you can enjoy your purchase as soon as possible.
SHIPPING PARTNER:
We’ve partnered with Shiprocket, a leading logistics platform that connects us with top delivery agencies across India. This integration allows us to serve a wide range of pincodes, ensuring that your order can be delivered to even the most remote areas. In the event that an order cannot be delivered to a particular pincode, we will notify you and cancel the order. A full refund will be processed immediately to ensure you are not charged for undeliverable items.
DELIVERY AREAS AND TIMELINES
Currently, we are offering delivery services within India only. On average, orders are delivered within 7 to 14 days, depending on your location. Delivery times may vary slightly depending on the region or state.
SHIPPING COST
We offer a standard shipping cost of ₹99 for all orders, which will be displayed during checkout. There are no hidden charges for shipping, and this cost applies across India.
ECO-FRIENDLY PACKAGING
We are committed to sustainability and use eco-friendly packaging to reduce our environmental impact. Our packaging includes:
- Kraft paper courier mailers and paper envelopes as alternatives to plastic-based materials like bubble wrap.
- Minimalistic packaging: We avoid excessive packaging to reduce waste, ensuring that we only use what’s necessary to protect your products during transit.
By choosing eco-friendly options, we reduce plastic waste and contribute to a more sustainable future.
TRACKING YOUR ORDER
Once your order has been dispatched, you can track it in real time through the Order Tracking Page in the Account Section of our website. You’ll receive updates on the status of your shipment and estimated delivery dates.
DELIVERY ISSUES OR DELAYS
We strive to ensure timely delivery, but sometimes external factors like weather conditions, strikes, or logistical challenges may affect delivery times. If your order is delayed or if you encounter any issues with delivery, please contact our customer service team, and we will assist you in resolving the matter.
NO RETURN POLICY
We currently have a no return policy for any of our products. We encourage you to carefully review your order before confirming your purchase. However, if you face any issues with your order, our customer service team is available to help resolve them.